1. Introduction
These Terms and Conditions (“Terms”) govern your relationship with Payswitch Technologies Private Limited and your
use of our bill payment services.
2. Scope of Services
Payswitch facilitates bill payments for utilities and services through a widespread network of agents and physical service
points. We act as an intermediary and are not a biller or final beneficiary.
3. Registration and Onboarding
-Agents must undergo a KYC and onboarding process.
-Agents agree to abide by all legal and compliance-related obligations.
– Any false documentation or misrepresentation will lead to immediate termination and legal action.
4. Agent Obligations
-Accurately verify and collect customer KYC documents prior to processing payments.
-Ensure customer details and biller information are correctly recorded.
-Cooperate fully with the Company in the event of a dispute or regulatory investigation.
-Maintain physical or digital records of each transaction for audit purposes.
5. Company Liability
-Payswitch shall not be held responsible for any errors, omissions, fraudulent activity, or regulatory violations conducted
by the agents.
-All risks and liabilities associated with customer interaction, payment processing, and documentation collection lie with
the agent.
-Agents indemnify Payswitch against all costs, liabilities, claims, and losses arising out of agent negligence or
misconduct.
6. Chargebacks and Disputes
-In case of a customer dispute or chargeback, the agent must provide all supporting documents and transaction records
within 48 hours.
-The Company may assist in mediating the dispute but is under no obligation to reimburse customers or absorb any
financial loss.
7. Intellectual Property
-All branding, technology, and operational models are the sole intellectual property of Payswitch.
-Agents and customers may not use Payswitch branding without prior written approval.
8. Suspension and Termination
-We reserve the right to suspend, limit, or terminate agent services for any breach of these Terms.
-Agents may also voluntarily terminate their association with prior notice and settlement of all dues.
9. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to
the exclusive jurisdiction of the courts in Hyderabad, Telangana.
PAYSWITCH TECHNOLOGIES PRIVATE LIMITED :
Address: HNO. 48-536/1 Raj towers, Chintal Quthbullapur, HMT Township, Hyderabad, Tirumalagiri, Telangana, India, 500054.
support@payswitch.co.in | +91 9063315651