1. Transaction Finality
-All payments processed through Payswitch’s systems are considered final upon confirmation from the biller or utility
service.
-Customers are advised to thoroughly verify all details before proceeding with a transaction.
2. No General Refunds
-Refunds will not be processed for successful transactions under any circumstances unless the failure is attributable to
Payswitch’s systems or technical infrastructure.
3. Failed Transactions
-If a transaction fails after the amount is debited from the customer’s account, a refund will be initiated only after
confirmation from the payment gateway and/or biller.
-Refunds, where applicable, will be processed within 7-10 working days.
4. Agent Accountability
-Agents are responsible for ensuring correct data entry and customer verification.
-The Company is not liable for failed transactions or disputes arising due to incorrect or fraudulent entries by the agent.
5. Exceptional Cases
-In cases of duplicate payments or overpayments due to system errors, the Company will initiate a review and process
refunds subject to verification.
6. Contact for Support
PAYSWITCH TECHNOLOGIES PRIVATE LIMITED :
Address: HNO. 48-536/1 Raj towers, Chintal Quthbullapur, HMT Township, Hyderabad, Tirumalagiri, Telangana, India, 500054.
support@payswitch.co.in | +91 9063315651