Effective Date: March 26, 2025
1. Introduction
Payswitch Technologies Private Limited (“Company”, “we”, “our”, or “us”) is committed to ensuring the privacy and
security of the data entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect the personal
information of our customers and agents who utilize our bill payment facilitation services through offline touchpoints and
agent networks.
2. Information We Collect
We may collect the following types of information:
-Customer Information: Name, contact number, address, government-issued identification, bill details, and payment
transaction information.
-Agent Information: Name, contact details, government-issued identification, address, bank details for commission
payouts, and KYC documents.
-Transaction Data: Date, time, amount, biller details, and confirmation status.
-Technical Data: IP address, device type, browser type, location data (where applicable), and usage patterns.
3. Purpose of Collection
The collected information is used for:
-Processing and facilitating bill payments.
-Ensuring compliance with applicable laws and regulatory mandates.
-Preventing fraudulent activity, chargebacks, and service misuse.
-Auditing, record-keeping, and operational analysis.
-Customer and agent support services.
4. Information Sharing and Disclosure
We may share personal information in the following circumstances:
-With regulatory or law enforcement agencies upon request or as mandated by law.
-With payment processors and financial institutions as needed to complete transactions.
-With our network of agents solely for the purpose of fulfilling transactions.
-With third-party service providers under strict data protection agreements.
5. Data Retention and Security
-We retain personal and transactional data in compliance with legal and regulatory requirements.
-Data is stored securely using appropriate encryption and access control mechanisms.
-Unauthorized access, disclosure, or misuse is strictly monitored and actionable.
6. Agent Responsibility for KYC Compliance
-Agents are required to collect and maintain valid KYC documentation for every customer engaging in bill payment.
-KYC documents must be made available to the Company immediately upon request.
-Failure to provide proper KYC may result in termination of the agent relationship and potential legal action.
7. User Rights and Consent
-Customers and agents have the right to access, update, or request deletion of their data, subject to applicable legal
requirements.
-By using our services, customers and agents consent to the collection and processing of their data as per this policy.
8. Contact Us
PAYSWITCH TECHNOLOGIES PRIVATE LIMITED :
Address: HNO. 48-536/1 Raj towers, Chintal Quthbullapur, HMT Township, Hyderabad, Tirumalagiri, Telangana, India, 500054.
support@payswitch.co.in | +91 9063315651